What does category 1, category 2, and category 3 mean?
• Category 1. This is liquid from a clean and sanitary source, such as faucets, toilet tanks, drinking fountains,
etc. But, category one can quickly degrade into category two.
• Category 2. This category of liquid used to be called grey water, and is described as having a level of
contaminates that may cause illness or discomfort if ingested. Sources include dishwasher or washing machine
overflows, flush from sink drains, and toilet overflow with some urine but not feces.
• Category 3. This is the worst classification and is grossly unsanitary. It could cause severe illness or death if
ingested. It used to be called black water, and sources include sewer backup, flooding from rivers or streams, toilet
overflow with feces, and stagnant liquid that has begun to support bacterial growth. (IICRC S500)
How long will it take to dry my home?
It depends on the extent of the water damage. We will place equipment in your home that
will do the best job drying out your home. We monitor the moisture readings daily until it is
What should I do if I have water damage?
• Carefully assess safety hazards. Do not walk through standing water due to the risk of
electrocution! If possible, turn off the power to the affected area.
• Be cautious — do not slip and fall on wet surfaces. Address the source of the problem
• Call us as soon as possible! Quick remediation is necessary. The standing water needs to
• Contact your insurance company as soon as possible. Do not attempt any repairs until
your insurance company has inspected the area.
quickly and shut off the water supply if you can safely access it.
be removed and the structure needs to be properly dried and dehumidified.
Do I have to file an insurance claim before you start work?
No. We can give you an idea of how much it will cost so that you have enough information
to decide if filing a claim is in your best interest. It is ultimately your responsibility to file a
claim with your insurance.
How do you price your services?
We use Xactimate pricing, which is what most insurance companies require restoration
companies to use as an industry standard for pricing.
How do I know if my loss is covered by insurance?
The best way to know if your loss is covered is to ask your insurance agent. We can help
guide you as to the cause of the loss, but we are not the insurance adjuster.
What should I do if I suspect mold?
Find out where the moisture problem is coming from. We can assist you in locating the leak
or moisture problem, and decide what to do from there.
What is a deductible?
A deductible is the portion of a covered loss you must pay before your insurance company pays
for any of the loss. Typically, your insurance company will simply subtract the deductible from the
total amount of your claim, rather than requiring you to pay the deductible up front. (office of public
How does my claim get paid?
We work closely with your insurance during the mitigation and repair services. Your
insurance company will either send you the check(s), or they will send it directly to us.
Regardless of how it is sent, you are ultimately responsible for the payment of the loss.
How long does it take for mold to grow in wet carpet?
Depending on conditions, mold can start growing within the first 72 hours.
How long should I wait to get my carpets cleaned?
A You should follow your carpet manufacturer’s recommendations, which is usually 12 to 18
months. If it is a high traffic area it might need to be done more often.
Will my carpet re-soil quickly after they have been cleaned?
In the past the residue from the cleaners actually caused the carpet to get dirty faster, but
with the new solutions we use now, that is not a concern. We use a pre-spray that breaks
down the soil, then we use a rinse solution that aids in breaking down the cleaning solution.
How long will it take for my carpet to dry after it has been cleaned?
It typically takes between 6 and 12 hours depending on relative humidity, air flow, and
Does Kool-Aid come out of carpet?
We have had great success in getting Kool-Aid and other food stains out of carpet.
FAQ didn’t solve your problem?
Please feel free to call us at (208) 523-1080, or send us an E-Mail